Warranty Policy
Register Your Product
Please register your Metalux cookware at www.metalux.in/warranty within 15 days of purchase to validate your warranty.
Warranty Coverage
- Cookware Base Warranty: 3 years from date of purchase
- Non-stick Coating Warranty: 2 years from date of purchase
- Coverage includes manufacturing defects in material and workmanship
- All warranty claims require original purchase invoice
What's Not Covered
- Normal wear and tear
-
Damage from:
- Misuse or accidents
- Dropping or impact
- Exposure to extreme temperatures
- Empty heating or boiling dry
- Gas flames extending up sides
- Sudden temperature changes
- Minor imperfections or color variations
- Surface polish dulling from regular use
- Plastic handles, glass lids, and accessories
Usage Guidelines for Warranty Validity
- Use only for domestic cooking purposes
- Never heat empty cookware
- Use appropriate heat settings
- Avoid sudden temperature changes
- Use only recommended cleaning methods
- Follow all product care instructions
Product Care Instructions
- Clean with chlorine-free cleansers
- Dry thoroughly after washing
- Don't leave food or water standing
- Avoid harsh cleaning materials
- Store in cool, dry place
- For extended storage, apply light oil coating\
- Oven safe up to 230 degrees
-
Not microwave safe
Warranty Claims Process
- Contact Customer Service at support@metalux.in
- Provide purchase proof and product details
- Return product to authorized service center (shipping at customer's cost)
- Company will evaluate and determine appropriate action
- Repair or replacement decision at company's discretion
Note: The final decision regarding warranty claims rests solely with Metalux. All disputes subject to [Jurisdiction] courts only.
Contact Information
Email: support@metalux.in
Phone: [Customer Care Number]
Hours: Monday-Saturday, 9 AM - 6 PM